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How to Protect Yourself

Platte Valley Bank will stand behind you if your account is compromised. Here are
some helpful things you can do to better protect yourself:

 

Protect Your Account Information

  • Carry only the information you need. Leave your Social Security card and extra credit cards in a safe place.
  • Get in the habit of checking regularly to make sure you have your card(s).
  • Never give out your checking account, credit card, Social Security Number or other personal information to solicitors or callers you haven't contacted.
  • Never share your check card, credit card or ATM card password or Personal Identification Number (PIN).
  • Shred personal documents and financial statements before you throw them away.
  • Check your accounts often with free Internet Banking, and contact us if you notice any suspicious activity.
  • Help prevent mail fraud by signing up to receive and pay bills online for free with Bill Pay, and enroll to receive free Online Statements.
  • Check your credit report regularly; you're entitled to one free credit report each year. You can also get a copy directly from the credit bureaus for a small fee:

Shop Safely Online

  • Provide personal information only on Web sites that are secure, and only when you have initiated the contact (note: secure sites will display "https" appears in the Web site address).
  • Before you provide personal information, always look for the "closed lock" icon in your browser window.
  • Always log off after completing an online transaction, or close the browser window.
  • Don't send your check or credit card information via email, especially in response to an emailed request. Platte Valley Bank will never email you to request sensitive personal information.

 

Report Fraud Immediately

  • Report lost or stolen cards immediately to 816-858-5400 weekdays from 8:30 a.m. - 5:00 p.m. and Saturdays from 8:30 - Noon or call 1-800-472-3272 during non-business hours.
  • Monitor your statements closely, and immediately report any transactions you don't recognize.
  • Note your check or credit card's expiration date. If you don't receive a replacement before the expiration date, call your credit card company immediately.
 

Customer Service

(816) 858-5400

24 Hour Telebanc

(816) 858-5000

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