Mobile Banking FAQs

General Q & A

 

Q: What is PVB Mobile Banking?
A: 
Mobile Banking enables you to connect to your accounts via the Internet from your mobile device. You can check account balances, review your recent and pending account activity, transfer funds and find a PVB branch or ATM. 

Q. Is Mobile Banking secure?
A:
 Mobile Banking employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts.
At a high level, Mobile Banking offers the following security safeguards:

  • Authentication - Mobile browser and application solution customers are authenticated for every interaction with any Mobile Banking component. Customers are authenticated by username and password or by utilizing existing login credentials for single sign-on.
  • Encryption - 128-bit encryption is used for all transactions within Mobile Banking and between Mobile Banking and other Fiserv solutions (e.g., core banking and payment systems).
  • Fraud - Mobile Banking incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
  • Availability/Resilience - Mobile Banking is protected against malicious attacks through software and server hardening measures.
  • Audit Ability - Mobile Banking provides full audit capabilities through event logs and event-based reporting.


Q. Is my personal or financial information stored on my phone?
A. No. Mobile Banking does not save any files with personal or financial information on your mobile device. That information stays strictly within online banking. Some phones (e.g., BlackBerry, Android) have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.

 

Q. What accounts can I access with Mobile Banking?
A: Mobile Banking provides access to personal checking, savings, loans, and lines of credit.

 

Q. What do I need to get started?
A. You can start using Mobile Banking if you have enrolled in and have access to PVB Internet Banking or have a mobile phone or device with text messaging and a data plan through your mobile provider

 

Q. How do I begin using Mobile Banking?
A. 1. Go to the iTunes® App Store or Google Play Store. 
Search for "Platte Valley Bank Mobile Banking." 
Once found, click on install. After is has downloaded, fill out your username, security answer, and password. 
The username will be your Internet Banking Access ID.
-or-
2. Access your PVB Internet Banking 
Click on User Options
Go to Mobile Banking and click Enroll Now
Accept the Terms & Conditions
Select accounts for access and assign nickname(s)
Enter your mobile telephone number
Select your services (text messaging, mobile browser, downloadable application)
Enter the activation code sent via text message

 

Q. Who should I notify if I lose my mobile device?
A. If your device is lost or stolen, please immediately contact your mobile device carrier. You will want to monitor your accounts via Internet Banking if you suspect fraud may occur. If fraud does occur, call PVB immediately at 816-858-5400.

 

Q. Is Internet Bill Pay available through Mobile Banking?
A. Bill Pay is available through Mobile Banking if you have enrolled within Internet Banking.

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TEXT/SMS Mobile Banking Q & A

Q. Are the keywords case sensitive?
A. No. Whether you type “BAL” or “bal”, as response with your account balance information is sent to your mobile device.

 

Q. What should I do if I don’t get a response to a request?
A. Make sure you are sending text message to 99588. 

Q. Why are my results sent as multiple messages?
A.
 Text messages are limited to 160 characters. If your account information exceeds the character limit, your account information is sent in multiples messages, no more than five at a time.

 

Q. I have text messaging enabled on my mobile device, why can’t I receive text messages?
A. Your mobile service carrier may be blocking short codes or you may have blocked short codes on your mobile device. Short codes must be enabled to use Mobile Banking. Short codes are abbreviated phone numbers, usually five digits, used to send Mobile Banking messages.

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Mobile Web Broswer Q & A

Q. When I click the link for the Mobile Banking website nothing happens, what should I do?
A. Every mobile device and mobile network is different, so you may not be able to click on a link in a text message. Try these troubleshooting tips:

  • Open the text message and click the “Send” or “Go” button on your mobile device to access the website URL. 
  • Then click the address to go directly to the website.
  • Open the text message and write down your unique website URL. 
  • Type the URL in your device’s web browner to go directly to the website.
 

Customer Service

(816) 858-5400

24 Hour Telebanc

(816) 858-5000

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